Blue Coat Systems Inc. 

​- Specializing in Secure Web Gateway (SWG) proxy and WAN Acceleration support
- Assisting engineers with resolving escalated support cases
- Taking ownership of escalated support cases and working them through resolution
- Working directly with customers as needed to resolve technical issues
- Providing mentoring/collaboration to support engineers
- Working with software engineering team to identify and resolve software bugs
- Providing training on new and existing product features and troubleshooting methodologies to support engineers

For more information visit:

Technical Support Escalation Engineer

j e r r y d u c a s s e . c o m